For holiday shipping closures and other questions about shipping, please check our shipping policy here
STANDARD SHIPPING TIMES
We are shipping orders out in 1 business day.
The carrier might be delayed and is not guaranteeing delivery times because of COVID and the surge in online shopping.
The shipping times vary by country - tracking emails are sent automatically when the order is shipped out.
Taxes will be applied based on your country.
We do ship internationally. Please place your order on our website and your discounted shipping rates and shipping options will be displayed during checkout. Any duties and/or taxes that may be collected at the time of delivery are the responsibility of the receiver.RETURNS
Messermeister wants you to enjoy your purchase for many years to come! Our products are fully guaranteed against defects in materials and/or craftsmanship. The warranty does not cover wear and tear from normal use, or any damage resulting from use other than the intended purpose of the item. Only items in new and unused condition with the original manufacturer package will be accepted for a refund within 14 days of purchase.
Please note the following: Credit will be issued back via the original payment method if returned within 14 days, unless otherwise specified. **Shipping costs are non-refundable.
Any gift item purchased through us may be returned for an exchange or merchandise credit (via e-mail) that can be used on a future Messermeister-europe.com order.
**Please be sure to provide your e-mail address and any additional information in the “Comments” on the Return Form.
We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our warehouse. Be sure to return the items via a traceable method.
For information about returning a product, please check our return policy here.
You can also return a product by checking the mail that you received with your product.
NOTE: Returns are on your own expenses!
REFUSED OR UNDELIVERABLE PACKAGES
Packages that are returned to us for any of the following reasons are subject to actual shipping and return charges.
Packages that are undeliverable and returned to us due to an incorrect address.
Packages returned after 3 failed delivery attempts or unclaimed at the local Fedex facility.
Packages that are refused or returned to sender.
**To avoid these charges, please double check your addresses and make sure the recipient is aware of the delivery.
Please contact us immediately via e-mail, email@example.com, if you need to alter your order. We will certainly do our best to accommodate; however, if your order has already been processed for shipment, we will not be able to make any changes.
It is the responsibility of the customer to submit their order correctly. We understand that mistakes can happen and we will certainly do our best to resolve any issues; however, we cannot guarantee that the correction will be successfully made before it ships. Common customer errors include: incorrect or transposed addresses, selecting the wrong item, color, or size, duplicate orders, etc…
Please double check your order carefully before submitting. If after you have submitted the order, you need to make a correction, please contact us immediately via e-mail, firstname.lastname@example.org.